Below FAQ are some common concerns of our clients before purchasing, if you have other questions, please just send it to service@vlojelry.com

FAQS

Vlojelry uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authentication, message integrity, SSL Certificate and Trust wave – which is like keeping your PayPal and credit card information in a bank vault. We can assure you our site is secure, and we have implemented the most advanced security measures. Our customers’ security and privacy has always been a top priority.
We currently only support PAYPAL payment method. We are unable to accept payment via cash on delivery credit card or bank transfer. You can select your payment method once you proceed to checkout.
You will not be charged any customs fees by selecting our flat mail rate. However, by choosing express shipping, you may be charged customs fees due to strict customs inspections. Please note: We will only pay for the customs fees generated by flat mail. If you select express shipping, you will be charged for any customs fees.
Refunds are processed within 24-48 hours after you received confirmation of the cancelation. The amount of time it takes for the refund to shoe on your credit card or PayPal account depends on the policies of these institutions.
Yes! If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country

1. Check for any out of stock items, these must be removed prior to checkout.

2. Are all the required fields completed, including shipping address and shipping method?

3. Check your browser or try using another one, make sure your clock settings are accurate.

Still can’t checkout? Contact customer service via live chat or Submit a Ticket for assistance.

First, check to see whether this item is out of stock or if there are any minimum purchase requirements on the item. Also, ensure all required fields were completed including size.

If you cannot add items to your shopping cart, it is likely due to

one of the following:

Item is out of stock.

Minimum purchase limit has not been met.

Required fields missing information.

Website or network problems..

We encourage you to track your order online avoid issues in the delivery process. If the delivery timeframe has passed, please contact your postal carrier with the tracking number, as well as VLOJELRY customer service. If your order is lost and your shipping address is correct and deliverable, we will arrange for a free replacement or issue an immediate refund upon confirmation.

Please remember.

Shipping estimates are from the day of shipping not from the order date.

Customers are responsible for lost orders due to incorrect shipping information. So please make sure your address is correct and deliverable.

If you received the payment confirmation email, your order has been prepared and is awaiting pickup. If your shipment is delayed unexpectedly for some reason, you will receive a notification via email.
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