1. Check for any out of stock items, these must be removed prior to checkout.

2. Are all the required fields completed, including shipping address and shipping method?

3. Check your browser or try using another one, make sure your clock settings are accurate.

Still can’t checkout? Contact customer service via live chat or Submit a Ticket for assistance.

First, check to see whether this item is out of stock or if there are any minimum purchase requirements on the item. Also, ensure all required fields were completed including size.

If you cannot add items to your shopping cart, it is likely due to

one of the following:

Item is out of stock.

Minimum purchase limit has not been met.

Required fields missing information.

Website or network problems..

We encourage you to track your order online avoid issues in the delivery process. If the delivery timeframe has passed, please contact your postal carrier with the tracking number, as well as VLOJELRY customer service. If your order is lost and your shipping address is correct and deliverable, we will arrange for a free replacement or issue an immediate refund upon confirmation.

Please remember.

Shipping estimates are from the day of shipping not from the order date.

Customers are responsible for lost orders due to incorrect shipping information. So please make sure your address is correct and deliverable.